Assistive App Privacy Policy

Assistive Privacy & Data Protection Policy

Assistive Privacy & Data Protection Policy

by 1Systems SaaS Private Limited

Updated On 2nd January, 2019
Updated On 12th February 2020
Updated On 12th March 2021
Updated On 25th February 2022
Updated On 03rd October 2023

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This Privacy & Data Protection Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export and delete your information.

1. Information you provide us

When you create an Assistive account through web portal, you provide us with personal information that includes the following:

  • Name
  • Country, State, City
  • Email
  • Mobile Number

This information is required to validate that no one else uses the application on your behalf and submit misleading information.Assistive does not collect additional personal information such as Bank Account details, PAN, ID Proof etc. If you believe that your personal data has been provided to us improperly, or to otherwise exercise your rights relating to your personal information, please contact us under Help and Support section through app.

2. Information we collect as you use our services

As you use the Assistive app, we collect the following information from the app and device:

  • GPS Location: The application requires Location services to detect exact outlet locations where you perform the activities.
  • Device Model: This application works well with latest OS version and during activities done by you, we collect this information that helps us in providing better trouble shooting.
  • Call Log: This application requires the call log of your device to assist you in automatically logging a Call Activity you have performed for a customer and thus helping you to focus on your core job rather than spending effort on mundane activities such as entering a call log details in the CRM.

3. Why Assistive collects data

The data that we collect when from you is used for following purposes:

  • To regularly improve user experience and reduce the issues faced by you when using the app.
  • To present complete visibility of field operations to your clients.
  • To validate information collected in app through geo-location and time-stamp.
  • To give you live updates and real-time view of your performance. Reports and dashboards are available when you need them, so you can make informed decisions from anywhere.
  • To Connect with your colleagues and team members instantly and you can share photos directly from your mobile device.
  • To help you in managing your day. Stay on the top of your day, from viewing your scheduled tasks, accessing actionable reports and other important documents.

N.B.: The permissions sought by the app are only for the smooth functioning of the Assistive app and any data being accessed or stored is strictly for the functioning of the app. Your data privacy is your right and our utmost responsibility.

4. Your privacy controls

You have an option of not to share certain information by denying specific permission when using Assistive app. However, certain permissions are mandatory and if you do not allow those accesses, you may not be able to use Assistive app

Also, you have an option to manage and update your personal information from web interface of Assistive.

5. Keeping your information secure

Assistive is built with strong security features that continuously protect your information. We work hard to protect your and Assistive from unauthorized access, alteration, disclosure, or destruction of information we hold including:

  • We use encryption to keep your data private while in transit using best-in-class cryptographic procedures.
  • All our data resides in AWS Cloud in an encrypted format created and supported by AWS.
  • All the customer’s data is kept in isolation even though it resides on same virtual server.
  • As far admin access of our clients (to whom you are registered as end user) are concerned, access rights and levels are based on their job function and roles, using the concept of least-privilege to define responsibilities.
  • We review our information collection, storage, and processing practices to prevent unauthorized access to our systems